Delivery and Returns Policy
Our online range can be purchased by Visa, MasterCard or Debit card only via Payment Express (Sorry, no American Express or Diners Club Cards accepted)
All of our products and shipping charges are priced in New Zealand Dollars (NZD) and are GST inclusive.
You can shop as a registered Dowsons VIP or as a Guest. Registering is easy, simply click on the Register link at the top right-hand corner of your screen, fill in the registration details and click "Register". Once registered, you will receive regular newsletters, online specials, savings and the added convenience of your personal details saved for future purchases, all at the click of a button. You can opt out of registration at any time by using the "unsubscribe" link on any emails from us or logging in to your account and adjusting your preferences.
Once you have placed an order, a confirmation email will be sent to you with your order receipt and confirmed shipping address. Your order will then be dispatched from our distribution
Orders will not be dispatched until payment is received in full. If your nominated credit card is declined, then orders will not be dispatched.
It is very important that you check all order and address details before you purchase. Our courier company is unable to deliver to PO boxes or Private Bags within New Zealand. We only deliver to physical addresses. If you have any issues with your order do not hesitate to contact us and we will do our best to find a resolution for you.
We want to make our online shopping process as smooth as possible for you.
If you have any special delivery instructions please don't hesitate to contact us and we can make arrangements with our courier company.
Please Note, if you are giving permission to leave, Dowsons is not responsible for any lost or stolen parcels.
We deliver within New Zealand Only
For purchases under $100, there is a delivery charge of $7.50 for all urban deliveries. If you live rurally the delivery charge is $10 (Please Note Waiheke Island, Stewart Island and the Chatham Islands are considered Rural areas. Please contact us if you are wanting a delivery to Great Barrier Island). If you spend over $100, delivery is free for urban and rural areas. The shipping cost will be automatically added to your order at the checkout process.
Once your order has been dispatched from our distribution
Delivery usually takes between 3-5 working days (excluding weekends or public holidays) from the time of dispatch. Rural deliveries please allow up to another 2 working days. Deliveries will only be processed and dispatched between Monday and Friday 9am-4pm. If you have not received your order after 5 working days (excluding weekends and public holidays) rural deliveries
In the very rare event that an item/s are delayed or out of stock, we will email you straight away and endeavor to find the best solution for you.
There are a few items we do not offer a refund or exchange on. These are our Shoe Care Accessories range excluding insoles. If you purchase an insole and it is not the right size you can also return or exchange them unworn, in their original packaging, with proof of purchase within 30 days of receiving them.
How to Return/Exchange
You can return or exchange your footwear purchase at any of our stores. Simply fill out the appropriate section
Please note: Refunds are only put back on your credit or debit card for the original purchase price, we do not give cash refunds in-store, and
Or you can return items directly to our Distribution Centre. Here's how:-
- Please email us at firstname.lastname@example.org explaining what you are returning and why. With your order number.
- We will confirm with you that it is ok to return your purchase.
- Fill out the appropriate Returns Section section on the invoice you received with your order.
- Pay to send your package via Track and Trace methods, making sure Dowsons will receive it within 7 days of replying to your email. Please include: The returns form and the items being returned
the appropriate postage bag. in
- Post it back to 190A The Runway, Wigram, Christchurch 8042, New Zealand. (Please do not post returns or exchanges to one of our stores.)
Important to Note
Postage costs to return a product for a Refund or Exchange are covered by you, the customer. Postage costs for the Items coming back to you for an Exchange from our distribution
As our Distribution Centre is based in Christchurch we are closed on
Refunds are given as they were paid originally (excluding postage costs) and will not be given until the shoes are returned and checked at our distribution
We hope our shoes reach you in tip-top condition, without faults or damage and are the correct shoes you ordered; but in the case you receive a faulty pair(s) of shoes, or they are not the product you ordered please contact us, quote your order number and we will arrange to have them exchanged or fully refunded.
If you have any queries or problems at all, please do not hesitate to contact us and we will